Return & Exchange

EXCHANGES

Products cannot be exchanged at our retail locations.

• We offer exchanges only if the product delivered is faulty or not according to the details provided.
• Complaints must be submitted within 7 days of receiving the order. After that we won't be able to entertain them.
• Product color may slightly vary due to photographic lighting sources or your monitor setting.
• 4. There is no Refund policy for Festive Collections.

For Festive Collections

• Laces may differ from those shown in the images due to availability.

Please contact customer care by emailing info@soraya.pk  or WhatsApp us at +923041466674.Please provide your order number.

Once received, the customer care team will get back to you.