Return & Exchange

EXCHANGES

Products cannot be exchanged at our retail locations.

• We offer exchanges only if the product delivered is faulty or not according to the details provided.
• No return or refund for jewellery and clutches once dispatched.
• No exchanges on sale items unless we deliver the incorrect order.

Please contact customer care by emailing info@soraya.pk  or WhatsApp us at +923041466674.Please provide your order number.

Once received, the customer care team will get back to you.